Privacy Policy

Last Updated: 01/07/2025

RCM Reservation (Kamran Farooq) is the owner and operator of  rcmreservation.com, which connects users with third-party agents who assist with flight bookings and related services exclusively over the phone. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our website.

By using this website, you agree to the practices described below.

1. Business Information

• Business Name: Central RCM
• Address: House No KH-446, Street No 04 Madina Colony Misrial Road Rawalpindi Cantonment
• Email:     info@rcmreservation.com
• Website: https://rcmreservation.com
• 
  

2. Affiliate Information

• Affiliate Partner: Expertsolutionmedia LLC
• Address: 3104 E Camelback Rd, Phoenix, Arizona 85016
• Employer Identification Number (EIN): 99-1269961

3. Information We Collect

We collect both personal and non-personal data through your interaction with our website and services.

3.1 Personal Information

You may provide personal information directly, including but not limited to:

• Name
• Phone number
• Email address
• Details shared during phone calls with our agents

Note: We do not collect or store any payment or financial information on our website.

3.2 Non-Personal Information

Automatically collected data may include:

• IP address
• Device and browser type
• Pages visited and time spent on the site
• Referring website or source

3.3 How We Collect It

• During phone interactions with our support team
• Using cookies and analytics tools

4. How We Use Your Information

We use your information to:

• Connect you with our agents for flight bookings, changes, and cancellations
• Respond to inquiries and service requests
• Send service updates or promotional content (you may opt out)
• Improve our website and customer experience
• Comply with legal and regulatory requirements

5. Cookies and Tracking

We use cookies and analytics tools to:

• Monitor website performance
• Analyze visitor behavior
• Enhance user experience

You can control cookies via your browser settings, but disabling them may affect website functionality.

6. Data Sharing and Disclosure

We do not sell your personal information. However, your data may be shared:

6.1 With Partner Agents

To provide flight-related services through trusted third-party agents.

6.2 Legal Requirements

If required by law, court order, or legal process.

7. Data Security

We implement industry-standard safeguards to protect your information. While we take reasonable precautions, no method of internet transmission or storage is 100% secure.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold
• Correct or delete your data
• Opt out of promotional messages
• Request data transfer or restrict processing

To exercise these rights, please contact us at info@rcmreservation.com.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies independently.

10. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children. If discovered, such data will be promptly deleted.

11. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with the updated date. Continued use of the website indicates acceptance of those changes.

12. Contact Us

If you have questions about this Privacy Policy or your data, please contact:
Email: info@rcmreservation.com